A Pleasantly Unexpected Perspective

This week I was at an equipment rental place renting a couple carpet blowers.  The need for the carpet blowers involved a bathroom remodel, a piece of less-than-adequate piece of cardboard, and a cat.  That’s a story for another day.  Rest assured; everything ended well.

While I was at the rental shop the employee (James) took me in back to show me the carpet blowers they had.  They looked good to me, so I said, “I’ll take 2 of them”.  James proceeded to take clean off the carpet blowers and carry both of them to the checkout stand.  I asked if I could carry one of them for him, but he said he had them, so we proceeded to the front to check out. 

As we headed toward the front, there was a door we had to go through that was closed.  I told James, “Here, let me get the door for you.  I might as well make myself useful”.  To which James replied, “You’re a customer.  I consider that itself being useful.”

I was pleasantly shocked.  From that statement, it’s clear that James doesn’t see customers to his shop as a burden or an annoyance, but rather as the reason he’s in business in the first place.  His comment seemed so contrary to other places we’ve all visited where, as a customer, we feel like an interruption or an irritation to the employees.  Based on James comment, I can guarantee that his is the only shop I’ll ever go to in the future when I need an equipment rental.

May we all take a page from James’s playbook and be mindful of the importance of the customers we may serve.

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