I had the best experience at an auto dealership service department that I’ve ever had this week. The service person that I was in contact with was Phil and he was what made the experience so great!
For starters, he called me early on the morning of my visit to let me know exactly what they would be doing to my car. He also gave me a price of what the worst-case scenario, from a cost standpoint, would be. What appreciated most about Phil was the customer service. The way he described everything and communicated with me instilled trust.
After talking with him a couple of times on the phone, and when I picked up my car at the end of the day, I got them impression that his main goal was to ensure that my car was properly taken care of and that I had a good customer experience. I also got them impression by observing him interact with others, that this is the only kind of customer service he knows how to give.
As I was talking to him before I left, I told him how much I appreciated working with him that day and what a good experience I had.
I think it’s important to let people know when they do a great job and give them with positive words of sincere appreciate. I know I enjoy getting positive feedback. My guess is others do as well.