Early in my career I was testing some software updates we received from one of our vendors, when I noticed that there was some functionality that didn’t work exactly the way we needed it to. The vendor explained that the software was not designed to work the way we wanted it to, and provided a clunky workaround we could use instead. Me, being new to the information technology field, accepted this answer. My colleague Tracy, however, did not.
Tracy told the vendor specifically how we needed the software to work and let them know that anything less was unacceptable. I was shocked a couple of weeks later when the vendor released another updated that included Tracy’s fix… exactly as she described it!
That day I learned the importance of speaking up for what you want versus simply accepting the first “No” you encounter. Up until that moment, I thought you got software the way it came. I had no idea it could be changed to fit our unique needs instead of the other way around. That experience was a great life-lesson that taught me not to settle for the first “No” I receive, but to push for what I want, whether in my career or my personal life.
I am grateful for Tracy’s example.