A few weeks ago I learned about a new professional field that focuses specifically on customers’ experience within an organization or business. I was excited to discover this new field and eager to learn more about it and how I could become a part of it.
Through my research I found that a previous colleague from many years ago was currently working and active in this new customer experience field. Since I was eager to learn more about this field, I thought I’d cause something to happened and reach out to them and see if they’d be interested in talking to me about their current position and the customer experience work they do.
I’m so glad I reached out to them! We me t for lunch and spent over an hour and a half talking about customer experience, their role in the industry, and where it is heading in the future. I got to ask a ton of questions and gained some valuable insight as well as suggestions for getting the field myself. In addition I got to reconnect with someone over a common interest. It was a great experience.
It’s so easy to avoid reaching out to others and asking for help, suggestions, or guidance. However, doing so robs us of opportunities to build connections with others, which is actually fun to do.
Do you know anyone you haven’t talked to in a while who has experience, skills, or insights that you’d like to learn more about? If so, don’t hesitate to reach out to them and make an appointment to talk with them over lunch, coffee, or any other event or venue that is conducive to conversation. You’ll not only benefit from what they share with you, you’ll probably make the other person’s day b showing an interest in what they do.
Don’t wait. Reconnect with someone today.