daily effort

The Intersection

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On Monday evening January 12th Ohio State played the University of Oregon for the College Football National Championship in Dallas Texas.  What struck me most about the game was not the score or the collective ability of each team, but the very clear life lesson that was on display during the game.  The lesson was that great things happen at the intersection of preparation and opportunity.

Although I was rooting for the University of Oregon, myself being from Oregon, I was really impressed with the performance of the Ohio State quarterback Cardale Jones.

Consider this:

  • The National Championship game was only his the 3rd college start as quarterback
  • At the beginning of the season, he was the 3rd string quarterback on his team

I was amazed by these facts while watching the game.  While on the biggest stage in college football, Jones showed the command and poise of a seasoned quarterback.  He didn’t look like a 3rd string quarterback, or someone who had only started 3 games.  He looked like he belonged there.  Was he perfect?  No.  Did he make mistakes?  For sure!  However, he was able to step in for his team when his number was called late in the season and perform extremely well.  Well enough to help win a National Championship.

It is obvious from his performance that he had been practicing and preparing for the opportunity.  His preparation intersected with his opportunity, and great things happened.

If Jones hadn’t been diligent in practice while he was still the 3rd string quarterback, he never would have done so well when he got the nod to lead the offense.  Imagine what a different outcome Jones would have had if he had said, “Once I’m the starting quarterback, then I’ll really start practicing!  However, since I’m only the 3rd string, there’s really no point in doing my best at practice.”  Jones had great performances during his 3 starts because he put in the effort to prepare himself in practice; to be ready for the opportunity, even when he didn’t see one or know that one was coming.

What about you?  Are there areas where you need to begin preparing for a future opportunity?  Is there a class you need to take, a habit or discipline you need to develop or stop?  Is there a reading, networking, exercise, or eating plan you need to get on?  If so, begin today.  Don’t’ delay and think, “I’ll start preparing when I see an opportunity.”  That kind of thinking leaves out half of the intersection equation:  There can be no greatness-causing intersection between preparation and opportunity if opportunity shows up alone.

So begin preparing today for the opportunities you seek in the future.  My guess is that, if you’re preparing, the opportunities are closer than you think.

Filling in the Blanks

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I’m currently reading a very interesting book by Cleveland Clinic’s Customer Experience Officer James Merlino, MD titled, “Service Fanatics:  How to Build Superior Patient Experience the Cleveland Clinic Way”.  In the book, Dr. Merlino discusses the different aspects of providing a quality experience for the clinic’s patients.  One section that I found particularly interesting was the reality that when patients lack information, they tend to fill in the blanks.

Dr. Merlino talks about how a patient that has been admitted to a hospital most likely has all day to lay there and think almost exclusively about their condition and the illness or injury that ails them.  Their condition is likely the “big thing” on their mind, causing them to think about how it may affect their future, what could go wrong, or a host of other concerns.

As a result, patients are eager for information from doctors and other care givers about their condition and in the absence of information from their caregivers, patients start to fill in the blanks for themselves.  If the patient had a test that the doctor ordered, and they haven’t received the results from their doctor shortly thereafter, they may start to wonder whether the doctor has received the results or whether the results showed something bad that the doctor isn’t telling them or a whole host of other, usually negative, scenarios.

This got me thinking, although I’m not a doctor, have I ever caused someone to fill in the blanks because they were waiting for a response from me regarding a topic that was extremely urgent or important to them?  I’m sure I have.  I’m also reminded that what may seem normal, routine, or of low priority to one person may be totally new uncharted and even scary territory for someone else.

As we’re going through life and setting our priorities at work, home, and in our communities, let’s be aware of those we’re interacting with and scenarios they’re facing.  If they’re facing something critical and need information from us, let’s provide it quickly.  If we can’t provide it quickly, let’s at least keep people informed on our progress, so they’re not left to fill in the blanks.

What Football Can Teach Us About Goal Setting – Part 2

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There was some good college bowl games played on New Year’s Day 2015!  Ohio State and Alabama played a close game in the Sugar Bowl that went down to the last play, and Oregon dismantled Florida State in the Rose Bowl, breaking a Florida State 29 game winning streak in the process.  Despite the differences in each game, there was one aspect that was exactly the same:  Each team knew the significance of the goal line.

I love the name:  “goal line”.  It very clearly states the objective of the entire game for each team, no matter what side of the ball they’re on.  For the offense, the objective is to cross the goal line and score points for your team.  For the defense, the objective is to keep your opponent from crossing the goal line and scoring.

The goal line is a very clearly defined critical reference point that each team is striving to cross or protect.  There is no question from anyone, on either team, as to the objective of the game and the goal they’re working toward.

Imagine if there was no goal line in football.  The game would be confusing and chaotic, with no one really knowing what they were supposed to be doing or what the objective of the game was.  It can be like that in our own lives without clearly defined goals.  If we don’t know what goal lines we want to cross for our lives in 2015, we will be unclear and confused as to our daily direction.  In addition, unless we’re content just drifting through the year like a leaf in a stream, going wherever the current takes us, we’re going to be disappointed on December 31st 2015 when we realize we haven’t made any progress or significant changes in our life.

What goal lines have you defined for yourself for 2015?  Do you know what you’re moving toward achieving throughout 2015?   If so, great!  Begin taking steps every day to move ever closer to crossing your goal line.  If you haven’t determined what your goal lines for 2015 are, it’s not too late.  Spend some time deciding what you’d like to accomplish this year and clearly define what success in those areas looks like for you.  The definitions you create will be your goal lines.  Your objective for the year will be to make incremental progress toward crossing them.

Where Do You Want to be on December 31st

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Are you looking to make significant changes in any area of your life in 2015?  If so, seriously consider the following question:

What do you want your life to look like on December 31st 2015?  

This is not only a great question, it’s also a great goal setting starting point, because it causes us to really think about how we’d like our life to look in 12 months, and gives us a target to shoot for throughout the year.  With this vision firmly planted in our mind, we can move backwards and determine what steps we need to take, and by when, in order to arrive at our desired life in 12 months.

As you start your goal setting and life planning for 2015, begin by creating a very clear and measurable picture of how you’d like your life to look on December 31st 2015.  Hold this picture in mind all year.  Do whatever you can to keep it in the front of your thoughts.  Use it to intentionally guide your behaviors and decision making which in order to cause you to arrive at the life you desire 12 months from now.

Know where you’re going in 2015, and take the necessary steps to get there.

Happy New Year!

What Football Can Teach Us About Goal Setting

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With 2014 drawing to a close, many people have begun setting goals for 2015.  I like setting goals for the coming year.  It provides direction, purpose, and focus for the next 12 months.  However, sometimes it can be frustrating when we don’t see immediate results, and it feels like we’re not making progress as quickly as we’d like.  When this occurs, I think we can gain great perspective and encouragement from the sport of American football.

The objective of American football is for the offense to advance the ball down the field and into the end zone for a touchdown.  What’s interesting, from the standpoint of pursuing goals, is the process for advancing the ball.  In its simplest form, the offense:

  1. Huddles up to hear the play (the plan) that will be run on the upcoming down
  2. Lines up and executes the play
  3. Examines the results, makes any necessary adjustments, and runs another play

That’s so similar to the process of pursuing a goal we’ve established.  While pursuing a goal we:

  1. Create a plan for achieving our goal
  2. Execute our plan
  3. Examine our results periodically, make any needed adjustments, and continue forward with our plan

We continue this process until the year is up or the goal is achieved.  In either case, we continue the pursuit of our goal, or define a new set of goals and advance toward their achievement.

It’s pretty uncommon in football that the offense will throw the ball all the way down field and score a touchdown every time they have the ball.  Likewise, our big goals are rarely achieved on our first attempt.  They usually take time and consistent effort, as well as an occasional tweaking of our plan, rather than one quick heroic effort.  That’s how the majority of touchdowns are scored and how goals are achieved.

As you set your goals for 2015 and create plans to achieve them, remember the following: they will take time to achieve and adjusting your plan is part of the process.  If you stay committed to the process, I have now doubt you’ll achieve the goals you set.

All I’ve got is a 5

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Imagine you need change for a 10 dollar bill (USD).  You ask someone next to you if they have change for a 10, to which they reply, “All I’ve got is a 5”.  That’s not what you want to hear.  You want change for a 10, not a 5.  You may get frustrated or upset because the other person doesn’t have change for a 10, but the reality is, that the most this person can give you is a 5.

It can be like that in your relationships with those closest to you, especially with family.

Picture an interaction rating scale ranging from 1 to 10, with 1 being the worst possible interaction (yelling, fighting, abusive language, a lack of caring or interest in you) and 10 being the best interaction imaginable (kind words of love and affirmation, good spirited laughter, and an appreciation of your presence).

Now envision going to a family event where you’ll encounter a family member whose interactions usually come in around a 3 or 4, with the occasional rare 5.  Perhaps it’s a parent, a spouse, a child, sibling, or grandparent.  If this person is someone close to you, you may find yourself hoping, even expecting, that this time your interaction will be closer to a 9, maybe even a 10!  Perhaps this time, they’ll speak kindly to you and finally tell you how much they love and appreciate you.

This expectation is unfair to the person you are interacting with.  If, on their best day, they are only capable of giving you a level 5 interaction, and you’re expecting a 10, you are not only setting yourself up for disappointment, you are setting them up for failure.

Here’s something to try at your next family get-together this holiday season.  Instead of starting from the place of expecting a level 10 interaction, consider what the person is capable of offering, and adjust your expectations accordingly.  If the best they can offer is a 6, set your expectations at a 4 or 5.  They just might surprise you with a 6.  Wouldn’t it be better to be surprised by a 6 when you were expecting a 4, than to be disappointed by a 6, when you were expecting a 10 that was never going to happen?

It’s worth mentioning that if interactions are always on lower end of the scale, you should consider putting some healthy boundaries in place, which may involve drastically reducing, or even eliminating, your interactions with this person.

We can choose to have unrealistically high expectations of certain people and set ourselves up for disappointment, or we can lower our expectations to realistic levels that other person can achieve.

Just remember, we can never get change for a 10 from someone who only has a 5.

Adding or Subtracting

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I had a great Thanksgiving this year.  In the morning we had brunch with a small gathering at our house and in the afternoon we had dinner with family at my sister in-law’s house.  Both events were enjoyable and it was fun to see everyone and spend some time together.  It was a nice Thanksgiving.

At my sister in-law’s, there was a family member who was absent, due to illness and declining health.  Toward the end of the evening my sister in-law commented that it was nice not having the family member present because that way she didn’t feel on edge wondering if they were going get upset and start yelling, as they so often have in the past, thus turning what should be a fun family event into an awkward, tension filled evening.  This was clearly a case of addition by subtraction; the absence of this family member made for a more enjoyable evening for everyone else.

As I reflected on this comment, I couldn’t help think of my interactions with others and wonder if there have been times where an event would have been enhanced by my absence.  To think that the answer to this question would be “Yes”, is an awful feeling, especially if those answering are family and the people closest to me.  I never want my absence from a gathering or event to be considered addition by subtraction.

This seems like a pretty easy scenario to avoid.  If you want to be seen as someone whose presence adds to an event, then employ the following suggestions the next time you gather with family or friends:

  • Be kind to others. Greet people by name when you arrive.    Shake hands or give out hugs.  Let others in attendance know you’re glad to be part of the event with them.
  • Take the focus off of yourself and place it on others. Ask how people are doing and what they’re up to, and show an interest in their reply.  If you know of somewhere they’ve been recently, or something currently going on in their life, ask them about it and then listen to and comment on their reply.
  • Enjoy the moment and be present with the people you’re with. Put down the smartphone.  Wait until you get home to check social media.  Instead of being so eager to inform everyone who’s NOT at the event about what’s going on, engage and connect with those present.  That’s the ultimate in social media.

As you attend different events this holiday season, do so with the intent of being someone who’s presence enhances the event for others attending.  Let it be said of you that events which you attended were much more enjoyable because of your presence.   What a great gift to give people this holiday season.

Does it Matter

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Does it really matter whether or not we hold the door open for someone behind us?  What about saying “Thank you” to the grocery store clerk or letting the waiter at the restaurant know that we appreciate their service?  How about:

  • Scooting over on a crowded bus or subway so someone can sit it the seat next to you instead of stand?
  • Letting someone behind you in the checkout at the grocery store go in ahead of you, because they only have a couple of items?
  • Sending a thank you note to someone deserving?

What difference does it make if we do any of these things or not?  Are they even worth doing?  Does it even matter?  I’d say that it most certainly does matter

When we spend our days ignoring people we cross paths with, we can begin to see people only as objects that have little value beyond what they can do for us in the short-term.  The longer we do this, the easier it will be to become detached and disengaged from the people around us, willingly thwarting opportunities to connect with others and hear their ideas and perspectives.  Some of which may have been beneficial to us.  As a result, our world shrinks, becoming small and self-centered.  I certainly don’t want to live in a world where I’m the center.  What a small world that would be.

We also forfeit opportunities to brighten the world of those around us when we fail to acknowledge or encourage others who help us, provide a service, or who are just in close proximity to us.  That may not sound like a big deal, but I can’t think of anyone I know who doesn’t appreciate a kind word, an encouraging word, or a heart-felt thank you.  I know I do.  It makes me feel good and has a positive impact on my day.  I’ll bet it does for you too!  If we appreciate that, doesn’t it seem reasonable that those around us would appreciate it too?

When we say, “Thank you”, or offer encouragement, or give someone our place in line, we do the following:

  • Acknowledge their presence and worth
  • Let the know that we appreciate their contribution
  • Communicate to them that they matter as fellow human beings

We are fortunate that we can influence our world by how we acknowledge (or not) those around us.  We can ignore and dismiss others, leaving a cold impersonal wake behind us, or we can choose to acknowledge our fellow humans with a kind words or actions.

I love the quote from Gandhi that says, “Be the change that you wish to see in the world.”  Have you ever thought that the world is becoming ruder, more isolated, more impersonal, more…?  If so, here’s your chance to put Gandhi’s quote into practice.  Begin acknowledging those around you with kind words or actions.  Try this for a week and see if it doesn’t brighten the world of those around you.  My guess is that it will begin to brighten your world as well.

Art and Artists

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A couple of months ago my wife and I were on vacation, hiking in Southern Utah.  While we were passing through the small community of Bluff UT, we stopped in at Comb Ridge Coffee for lunch.  While we were there, I bought a tumbler created by one of the local artists.  I was captivated by its shape, colors and feel and have enjoyed drinking ice water from it every day since arriving home.  Not only is it a functional beverage container, it is a beautiful piece of art.

Tumbler

At first, it seems strange to refer to a beverage container as art.  Usually when I think of art, an image of a painting usually comes to mind, or a song, photograph, or statue.  However, art can be broadly defined to include anything done to an exceptional level or an extraordinary degree.

With this new art paradigm, my boundaries of what art is just exploded!  Now, I see so much art around me.  Things I never would have considered art before.  Things like:

  • Quality relationships
  • Exceptional marriages
  • Extraordinary parenting
  • Superior leadership

In addition to my expanded definition of art, I also now see myself as an artist.  Not as one who always creates exceptional or extraordinary results, but as one who is simply striving to do so.

It’s easy to tell ourselves, “I’m not an artist because I can’t draw, paint, sing …”, but that’s no longer true.  This new paradigm, where anything done to an exceptional level or extraordinary degree is art, grants all of us great opportunity to become artists of our own lives.  No longer is our form of artistic expression limited to paint, canvas, or clay.  Now we can be artistic with the words we use to communicate, the care we take in building and cultivating important relationships, or the method we use to learn and explore the environment around us.

Today, begin seeing yourself as an artist and your life as the medium for creating a beautiful work of art.  The world needs the beauty of the art you are capable of creating.

Zig Was Right

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“You can get anything you want in life, if you help enough other people get what they want.”

~ Zig Ziglar

This is a classic quote from legendary speaker Zig Ziglar that I have been aware of for several years.  While I have always understood what Zig was saying in this quote, I never really got it until this week, when I was awarded my first voice over job.

The experience was an “ah-ha” moment for me.  I wasn’t awarded the job because I had a better voice than anyone else who auditioned.  (I’m not bad, but I’m no Morgan Freeman or James Earl Jones!)  The reason I was selected for this job is because I was helpful to the client.

The audition notes stated that the client would be open to suggestions for improving the script.  Since they asked, I made some changes to the script, which caused it to read better, without changing the spirit of their message, and submitted my audition.  When I was awarded the job, the client mentioned they liked that I had taken the time to make changes to the script and liked how it now read.  It felt good to be awarded the job, but it felt even better to know that I added value to the client’s project.  I felt good knowing that I had helped them.

This experience reminded me of Zig’s quote and the truth behind the principle of being helpful and useful to others first, rather than first seeking what we want and what we can get for ourselves.

Where in your life do you have opportunities to be helpful to others?  I’m not talking being helpful in a manipulative way, where you expect something in return.  I’m talking about offering your skills and talent to others to help them with their struggles and challenges.  Begin looking for opportunities to be helpful to those around you.  Not only will it make you feel good and benefit those you’re helping, you’ll most likely find that others will be eager to help you get what you want as well.