communication

How To Be A Great Conversationalist

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On Monday I had the great pleasure of meeting my sister for lunch.  It’s not something we do as often as we’d like, but when it works out, I always enjoy the experience.  The reason lunches, or other outings with her are so much fun is because my sister is one of the best conversationalists I know.  During our recent outing, my sister’s example reminded me again what makes someone a great conversationalist.

Some of the attributes of a great conversationalist include:

  • They are attentive. Great conversationalists are present in the conversation. They are not looking at their smart phones or staring off over your shoulder to see what else is going on.  They are looking at you and giving you their full attention.  In our technology tethered world, I think that our attention is one of the greatest gifts we can give another person.
  • They are great listeners. Great conversationalists are willing to wait during a silent pause so the other person can finish a thought or think about what they want to say.  They don’t interrupt in mid-sentence to change the topic, nor do they feel the need to dominate the conversation with their own monologue.  Instead, they actively listen to what the other person is saying.
  • They bring something to the conversation. Great conversationalists don’t just sit there silently through the whole conversation, but rather they bring their own positive thoughts and insights into the discussion.  They ask clarifying questions, share ideas, and even challenge assumptions, all with the intent of gaining a deeper understanding of the topic and the other person’s perspectives.
  • They care. Great conversationalists care about the person(s) they are talking with and demonstrate that by not judging them, and by creating a safe and trusted environment where people can talk freely and feel they are actually being heard and understood.

What a gift it is to be in the presence of a great conversationalist!

If you want to be a blessing to someone practice the attributes of great conversationalists the next time you are visiting with someone and see how it positively impacts the conversation.  It’s a skill that will yield more gratifying conversations and deeper relationships with others.

Life is Better When We Bring Others Along

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My life is much more enjoyable when I am interacting and connecting with others.  I would much rather bring people along as I travel through life than take the journey as a solitary traveler.  But how do we go about bringing others along on our life journey?  Below are 4 suggestions for building connections with the people you’re going through life with:

Include them in what’s going on in your life

Share significant news with those closest to you.  Don’t let them hear it through the grapevine.  Give people some details about what you’re up to when they ask, instead of just saying, “Not much” or “I’m fine”.  You don’t need to give a full account of every detail, or dump a bunch of bad news on folks, but let them know what you’re up to.  How can we be encouraged or comforted by others, or be encouraging or comforting to others,  if we don’t let each other know what’s going on in our lives?

Be interested in what others are doing

Going through life with others is not an exercise in collecting a supporting cast for ourselves.  It is bi-directional.  There is communication, concern, and caring that goes both ways.  The best way we can show interest in others is to listen to them when they are telling us about something going on in their life.  We can ask questions, not just for the sake of asking, but to learn more about them and how they’re feeling, what makes them tick, and what’s important to them.  I think one of the greatest gifts we can give people is our genuine interested attention.

Ask people for help

People want to help those they know and like.  For some reason thought, it is difficult to ask others for help, even when we could really use it.  We need to work at getting better at asking for help.  There’s no benefit to being a Lone Ranger, thinking we can figure a situation out all on our own.  Plus, we rob others of the opportunity to be a potential blessing to us with the assistance they could provide.

Treat people well

Thank others when they assist or bless you.  Tell them something you like or admire about them.   Send an email, write a letter, or make a phone call of encouragement, gratitude, appreciation, or comfort.  Depending on your relationship with them, let them know you love them.

When done genuinely, all of these steps require a degree of vulnerability.  That vulnerability comes from taking a risk to open up and share our real-self with others.  In doing so, we also give others a safe place to do likewise with us.

How to Receive More Kind Words

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We all like hearing kind words from people we know.  It doesn’t matter if the words are spoken or written, there’s something about the genuine kindness of another person’s words to us that leave us feeling joyful and happy.

Wouldn’t it be great if there were a way to increase the frequency of kind words you receive from others?  In fact, there is!  All you have to do is begin the habit of doing the following:  generously communicate kind words to others.

It’s so simple, yet so true!

Consider this:

If you want:  Then:
More phone calls from friends and family… Make more phone calls to friends and family
To receive more encouraging emails… Send out more kind and encouraging emails
More friendly conversations with people… Speak to people with kind and friendly words
More smiles from people… Smile more

If you would like more kindness in your life, start adding kindness into the lives of others.  It doesn’t matter what medium you use.  People are pleased to receive kind words whether they come in:

  • Phone calls
  • Emails
  • Text messages
  • Social media posts
  • Hand written notes
  • Voice mails
  • Spoken words

It really is that simple.  If you want to receive kind words from others, you simply have to begin the habit of regularly speaking kind words to others.

Why not start today?

Coming in Second Place

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I don’t mind coming in second place, as long as I know that I’ve done my best.  However, there is nothing more frustrating than coming in second place to a smartphone.

Has it ever happened to you?  You’re interacting with another person when all at once, they stop interacting with you in order to respond to incessant smartphone notifications.   Worse yet, without even being prompted by a notification, they decide that interacting with you would be a good time to check social media updates, look at email, or see if any new texts have arrived.

Maybe you’ve even been with someone who is close to you who would rather pull out their smartphone and totally zone out, all but forgetting that you are present and eager to interact with them.

What’s up with that?

What kind of messages are we sending to people when we use our smartphones take priority over our interactions with them?  Those coming in second place to a smartphone are likely thinking:

  • Do they think I’m boring?
  • Would they rather be doing something else than being here with me?
  • Why did they agree to get together when they’d rather be on their phone than interact with me?
  • Are they looking to see what others are doing that is more exciting than what they’re doing right now?
  • What’s so exciting on your phone that you can’t put it down long enough to have a real person-to-person interaction?
  • This is the last time I’ll agree to get together with them in person. I’d get a better response if I just sent them a text.

I don’t know if people are intentionally trying to kill human interaction when they do these things.  My guess is that they are not even aware that they are putting their smartphone in first place.  Perhaps they’re just choosing the path of least resistance, because for some, human interaction is work.

Here are a couple of suggestions to ensure that we’re putting the people we’re with in first place:

  • Put your smartphone in airplane mode before you meet the other person
  • Keep your smartphone out of site during your interaction. Sometimes just the site of your smartphone can cause the other person to think you’re expecting a call, text, or social media update.
  • Don’t be so quick to want to find the answer to every question raised. They don’t all need to be answered on the spot.  Sometimes it ok if they’re not answered at all.  Sometimes it’s ok just to wonder.
  • If you truly would rather not spend time with the person, then don’t agree to. That would be a much kinder solution than putting them in second place.

Let’s put those we’re with in first place by giving them the gift of our undistracted attention.  Not only will they appreciate it, they will be likely do the same for you.

How Not to be Crotchety

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I believe that the daily realization and internalization of the following statement will keep you from turning into a crotchety old person, regardless of your age:  Everyone is not like you.

I know that’s obvious, but think about how often you’ve been frustrated or upset because someone:

  • Didn’t respond to something the way you thought they should have.
  • Didn’t say the exact words you wanted to hear
  • Didn’t show the same importance toward something as you thought it warranted.
  • Expressed a thought or idea that didn’t agree with the way you think.

These frustrations occur because we are not all alike.  Our experiences, environments, beliefs, and personalities are all different, which causes each of us to think, speak, act, and prioritize differently.

While we usually applaud our differences, I’ve realized recently that I’ve been allowing these differences to needlessly frustrate me.  With regard to colleagues or my spouse, I’ve allowed these differences to create frustration and impact how I respond to and treat others.  In short, it’s negatively impacted my attitude, and it’s time I change.

I realize that the lens I view situations through is not the same lens that everyone else uses.  In fact, the lenses for viewing the world are as varied as the people who inhabit it.  In light of that reality, how can we any of us expect others to always think and behave just like we do?

When I have the displeasure of meeting crotchety people of any age, there is usually a frustration expressed that the world, or at least their little part of it, is not as they would like it.  There is rigidity to their thinking that is unwilling to consider a different point of view.  They often feel that thinks would be better if everyone else just thought the same way about things as they do.  Not only is their mindset unrealistic, it leads to continued frustration and a negative attitude about the people around them.

I don’t want to be like that.  I’m making the decision to be aware of the differences between my thinking and the thinking of others, and to remove my expectation that others should be thinking the same way I do.  While that doesn’t mean I have to agree with everyone’s way of thinking, it does mean that I don’t have to be frustrated by it or have my attitude adversely impacted.  And that sounds good to me!

Do Not Disturb

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A “Do Not Disturb” sign hanging on the door of a hotel room sends a very clear message.  It states to all passing by that the occupant is focused on something else (like getting some sleep) and would see interaction from you or anyone else as an unwanted intrusion; and rightfully so.  Do Not Disturb signs are like communication stop signs in that their intention is to thwart off any communication before it starts.  They are very useful when we need to focus on a task for a specific period.  In such a case, a Do Not Disturb sign sends the appropriate message at the appropriate time.

Have you ever considered that we may be unintentionally displaying Do Not Disturb messages to those closest to us?  I’m not saying we’re walking around with hotel-style Do Not Disturb  signs around our necks; that would be silly.  However, what message might we be sending to a spouse, a child, family members, or a friend who is with us when we choose to bury our faces in a smartphone, tablet, or some other object that has captured our attention?

Sure, there are occasions where an implied Do Not Disturb is necessary, but the concern is when this type of behavior becomes such a habit that we are not even aware how often we’re sending a message, through our actions, that we would rather not be disturbed or inconvenienced by the interactions of another.

In the spirit of Jeff Foxworthy, “you might have your Do Not Disturb Sign out” if:

  • You are with someone significant to you and you’re more concerned about responding to smartphone alerts than you are about the person you’re with.
  • You arrange an evening out with a friend or a group and find yourself more interested in “capturing the moment” for your Facebook friends than you are about building relationships with the people you invited out.
  • People often ask you if you heard what they said or if they make comments that you seem too distracted to be interested in what they’re saying.

Granted, not all Do Not Disturb signs come in the form of smartphones and social media, but that seems to be a significant culprit in light of today’s technology.

This is not a cry to eliminate social media and smartphone technology from our lives.  Far from it!  Rather, it is a reminder that our actions can often send unintended messages that we may not even be aware we’re sending.   As such, we should be mindful of what we’re doing when we interact with those closest to us.  If we need to put our focus somewhere other than the person we’re with, let’s kindly tell them that our focus is currently somewhere else and arrange to connect with them at a time when we can give them our attention.  Better yet, unless it’s an emergency or something critical, give them your attention in that moment.

Seven Tips to Keep from Losing Your Mind to Emotion

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“When emotion goes up, intelligence goes down.”  ~Mari Smith; Social Media Thought Leader

When I heard this quote from Mari Smith on the Entreleadership Podcast, I was instantly able to recall several accounts from my own life when I’ve been in this very situation.  I cringed, because, unfortunately, those have not been some of my finest moments!

What about you?  Have you ever been in a position where you feel the emotion rising, while at the same time your intelligence waning?  It’s not a good feeling.  Historically, I haven’t realized this was occurring until after the conversation or interaction where it occurred.  By then, it’s too late to change course because common sense and better judgement have already left the station.

So what can we do to keep from losing our minds when we notice our emotions starting to heat up?  Here are 7 suggestions to keep emotions from depleting our intelligence.

  1. Know the types of interactions that cause you to become emotionally charged so that you can either avoid them or be aware of the possibility of reacting emotionally.
  2. Know how you react physically when you’re emotionally charged. Do your hands get sweaty, your face get warm, or you ears get hot?  Knowing how you react can help you identify when you’re becoming emotionally charged.
  3. Determine in advance how you will respond when you feel yourself becoming emotionally charged. If we don’t know how we’ll respond in that moment, we’ll likely put ourselves on auto pilot and let emotions take over.  Usually not a good option.
  4. In the moment, take a few deep breaths. I know this sounds cliché, but it works.
  5. Put things in perspective. Ask yourself what’s at stake and determine if it’s really worth getting worked up for.
  6. Look for something positive like humor, a silver lining, or opportunities to connect with the other side on a human level.
  7. Decide not to get worked up.  This may sound hard, but we have far more control over our emotions than we realize.

There seems to be no shortage of things to spin us up and charge our emotions.  The good news is that this gives us a lot of opportunity to practice the tips above.

Being emotionally charged up and momentarily losing our intelligence does not help us to be at our best.  Decide today to be in charge of your emotions and not a follower of them.  That sounds good to me, because I can’t afford to lose any of the precious little intelligence I have!